Shipping & DeliveryUpdated 2 months ago

1.     Shipping

Tommy John will make reasonable efforts to ensure that orders will ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.

Please note that orders may not be shipped to certain places or geographical areas. 

a.     Domestic Delivery

Shipping rates for deliveries within the continental United States are as follows.

From time to time, the Site may display certain offers or promotions such as free shipping. Please note that such promotions are subject to terms and conditions that will be provided when such offers are available on the Site and that in all instances, free shipping promotions are valid only within the Continental United States. 

US Standard (delivery 5 - 8 days after shipping):

US Expedited (delivery 3 days after shipping):

Hawaii & Alaska Standard (delivery 5 – 7 days after shipping) 

2 Day Express (delivery 2 business days after shipping) 

$17.95

Overnight (delivery next business day after shipping) 

$24.95

b.     International (delivery time varies) 

International Shipments:

Delivery of Products purchased from Tommy John shall occur, and risk of loss and title to Products shall pass to customer, in the case of Products shipped by courier/carrier, at the time Tommy John transfers the Products to the carrier or shipping agent at the facility in the United States from which customer’s order is shipped or, in the case of Products shipped through the United States Postal Service, at the time Tommy John transfers physical possession of the Products to the United States Postal Service or its agent. As customer and owner of the Products, you authorize Tommy John, on your behalf, to arrange for one or more couriers/carriers to transport the Products to you, and consistent with the foregoing, delivery of the Products to such courier/carrier, for the purpose of transmission to you as customer, constitutes delivery of the Products to you.

Customs Fees (if applicable):

Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs charges (i.e., duties and taxes) are the responsibility of the customer in addition to shipping cost. Tommy John is unable to predict or control customs charges as they are levied by the destination country.

For Canadian Customers:

For goods shipped by means other than through the United States Postal Service:
By ordering Products fromTommy John, you authorize the customs broker selected by Tommy John or its shipping agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, we calculate and collect the estimated applicable taxes and duties that the broker will pay on your behalf to the CBSA.

For goods shipped through the United States Postal Service:
Products will be shipped through the United States Postal Service (USPS) and ultimately through Canada Post. Goods may be shipped through the USPS ePacket service, in which case applicable duties and taxes will be collected by the Merchant or its shipping agent and paid to the CBSA on your behalf if assessed by CBSA at the time of importation, or through the regular USPS service, in which case you are responsible for paying the applicable duties and taxes at the time you receive your Products. In either case, you are ultimately responsible for paying all applicable duties and taxes on the Products.

International Sales Terms:

We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to select international markets. Passport acts as the Seller of Record for importing your low-value consignments / products. By placing an order on our website, you agree to the following terms for the European Union, United Kingdom, Australia, and Norway.