Return and Exchange PoliciesUpdated 2 months ago

General guidelines

• All items must be unworn, unwashed, with original tags and in original packaging.
• Returns and exchanges can be made online or at a Tommy John store. 
• Returns and exchanges must be made within 30 days of delivery (for online orders) or purchase (for store orders).
• We can only process returns and exchanges for items purchased directly from Tommy John. If you purchase our product from another retailer, please contact them directly for a return or exchange.
• Final sale items are not eligible for return or exchange. 
• Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.

• Online returns requesting a refund will incur a $3.95 handling fee which will be deducted from the total refund amount; exchanges are complimentary.  
• Exchanges are processed when your return is in transit; refunds are issued within 3 business days of your return being delivered. 
• Returns can be submitted here.

International orders

• Customer support must be contacted to receive return instructions. 
• Return shipping costs are the responsibility of the customer.
• Exchanges will be processed by Customer Support once your return is in transit; refunds are issued within 3 business days of your return being delivered.  

Best Pair Guarantee

If you're not satisfied for any reason with your first purchase of Tommy John underwear, undershirt, bra, or socks (each, an "Undergarment"), we'll make it right by issuing a refund or allowing you to exchange the Undergarment, subject to the terms and conditions below (the "Best Pair Guarantee"). Just Contact Us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable. The following terms and conditions apply: 

• Limit one refund or exchange per type of Undergarment listed above, per customer, and only applies to your first order of each type of Undergarment. 
• For example, if you purchase underwear and socks in your first order and are dissatisfied with both, you are entitled to a refund or a free exchange for both a single pair of underwear and a single pair of socks under the Best Pair Guarantee. If you later place another order for underwear and are dissatisfied with your purchase, your only option is to return or exchange the underwear in accordance with our Standard Return Policy below. 
• The Best Pair Guarantee applies to individual Undergarments only. 
• For example, if you purchase a multipack of undershirts in your first order and are dissatisfied with the undershirts in the multipack, you are entitled to a refund or a free exchange for one of the undershirts, but your only option with respect to the other undershirts in the multipack is to return or exchange them in accordance with our Standard Return Policy below.  
• Requests for refunds or exchanges must be made within 30 days of delivery (for online orders) or purchase (for in store purchases).
• If you choose to replace the Undergarment, we will ship the replacement item to you free of charge.
• For all other returns and exchanges, please see our standard return and exchange policy.
• Please note that all purchases of sleepwear, loungewear, leggings, joggers, shorts, long johns, polos, tee shirts, hoodies, blankets, and any other Products that do not fall within the description of Undergarments above are excluded from the Best Pair Guarantee and are subject to the Standard Return Policy.

Unauthorized Returns and Worn Garments

Returns for refund and exchanges will not be issued for unauthorized returns or worn items. If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.