Order ProtectionUpdated 2 months ago

What is Order Protection?

OrderProtection.com is an optional service for extra peace of mind and the fastest resolution if your order is lost, stolen or damaged

If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved.

How do I purchase Order Protection?

Order Protection is offered in checkout and can be toggled on or off

How do I file a claim with Order Protection?

Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

How much does Order Protection cost?

Order Protection cost is depended on the value of your order

How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.

If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer support team. 

How long do I have to make a claim?

You can submit a claim 45 days from the fulfillment date depending on the claim type.